NC Department of Health and Human Services: COVID-19: Businesses and Employers
Includes information about NCDHHS' recommendations for employers to keep their employees and customers safe, establish good communication between employees, employers, and local health departments, and transition to teleworking. Also includes information about certifying essential businesses and inquiring about the Small Business Administration's low-interest disaster loans. Click here to visit the website.
NC Executive Orders
Includes PDFs of Executive Orders issued by Governor Cooper concerning COVID-19. NC's stay-at-home order is described in Executive Order No. 121. Click here to view the list of Executive Orders.
COVID-19 Text Alerts
Text "COVIDNC" to 898211 to receive text alerts about COVID-19 in North Carolina.
Business Link North Carolina (BLNC)
Call (800) 228-8443 to talk to a BLNC counselor who can help you assess your business needs and refer you to the proper resources, including small business experts with either the Small Business Center Network (SBCN) or the Small Business Technology Development Center (SBTDC). Counselors can help you prepare SBA loan applications if needed. Spanish-speaking counselors are available.
Unemployment Insurance System
Click here for FAQ about NC unemployment insurance benefits. Further information can be found here or by calling (888) 737-0259.
NC COVID-19 Rapid Recovery Loan Program
The Golden LEAF Foundation is providing $15 million in recovery aid for small businesses in the form of loans to eligible businesses. Loans may be up to $50,000 with zero interest and no payments for six months. The loan will automatically convert to a term loan if it is not repaid in six months. Click here for more information.
Manufactured in North Carolina
Click here for supply chain resources from manufacturers within North Carolina.
BIO Coronavirus Hub
The Biotechnology Innovation Organization (BIO) launched the BIO Coronavirus Hub to connect companies with urgently needed resources to ensure the continuation of critical research and development programs. Users of the hub can post requests for resources and announce availability of supplies. Click here for more information.
Carolina Textile District
The Carolina Textile District is a network of textile manufacturers, companies, and designers that help textile-related companies connect to local supply chains. Click here for more information.
NC Emergency Management
Email NC Emergency Management at [email protected] in the event of an emergency or shelter-in-place order, if you believe that your business is essential and should be allowed to continue operations. This department can vet businesses and allow them to move operations during such an event. In the email, businesses should include the business name, a point of contact (name, email, phone number, and address), the nature of their business and why they are an essential business, and the link to the business' website.
Federal Disaster Loans
The U.S. Small Business Administration (SBA) has increased efforts to provide loans to small businesses across the country, including low-interest loans for businesses and non-profit organizations that have been severely impacted by COVID-19. Loans are meant to provide short-term support to compensate for revenue losses, and can total to up to $2 million. Click here for more information about the Disaster Loan Program. Click here for the SBA's Small Business Guidance & Loan Resources.
Coronavirus Aid, Relief, and Economic Security (CARES) Act
Click here for information about the small business provisions included in the Senate Small Business Committee's CARES Act. Click here for a section-by-section summary of the programs put in place by the CARES Act.
Increasing your online presence and using technology
- Use your business' website, social media, email newsletters, Google My Business profile, etc. to tell people that your business is open or operating online.
- Explain how your business is taking precautions to protect its customers and employees to encourage people to continue doing business with you during the pandemic.
- Work with other businesses to cross-promote each other's products or services via social media and other online platforms to help encourage support throughout the small business community.
- Promote your products, services, and experiences that are available during the pandemic, such as gift cards, bundle items, and products that can help keep people busy while they are staying at home. Online shopping services and discounts or sales for online orders can further encourage customers to support your business while staying safe.
- Utilize services that can help deliver your products, or offer to be a personal shopper and shop for your customers.
- Offering a frequent buyer discount for customers who make 3+ purchases a week, or a subscribe-and-save discount for products such as coffee, produce, meals, etc. that can be delivered on a schedule.
- Offer virtual services via Skype, FaceTime, Facebook Live, etc. to help your customers with questions or concerns, and to further promote your business.
- Live stream educational programs such as fitness training, art lessons, etc.
- Use telemedicine to continue offering counseling and other appointments and consultations.
Other ways to support your business
- Research business interruption insurance to see if your business qualifies.
- Reach out to the City of Concord, Cabarrus Regional Chamber of Commerce, or to us for information, resources, or assistance. Find our contact information on the Home page.
- Connect with fellow small businesses to help share resources and information and to brainstorm new sources of revenue.
- Consider taking online business courses to help you when you reopen.